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This Website collects some Personal Data from its Users.<\/p>\n
This document contains\u00a0a section dedicated to Users in the United States and their privacy rights.<\/a><\/p>\n This document contains\u00a0a section dedicated to Users in Switzerland and their privacy rights<\/a>.<\/p>\n This document contains\u00a0a section dedicated to Brazilian Users and their privacy rights<\/a>.<\/p>\n This document can be printed for reference by using the print command in the settings of any browser.<\/p>\n<\/div>\n Serena Pistillo \u2013 Business Coach & Advisor | Career Coach | Transition & Change Management | Transformative Leadership | Mentoring Owner contact email:<\/strong>\u00a0info@serenapistillo.it<\/p>\n<\/div>\n Among the types of Personal Data that this Website collects, by itself or through third parties, there are: phone number; first name; last name; email address; various types of Data; Usage Data; Trackers; number of Users; session statistics; Data communicated while using the service; answers to questions; user content; contents of the email or message; profile picture; date of the message; time the message was sent; sender of the message.<\/p>\n Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection. Users are responsible for any third-party Personal Data obtained, published or shared through this Website.<\/p>\n<\/div>\n The Owner takes appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the Data. The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.<\/p>\n Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.<\/p>\n Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.<\/p>\n<\/div>\n The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Contacting the User, Tag management, Analytics, Displaying content from external platforms, Interaction with external social networks and platforms and Interaction with live chat platforms.<\/p>\n For specific information about the Personal Data used for each purpose, the User may refer to the section \u201cDetailed information on the processing of Personal Data\u201d.<\/p>\n<\/div>\n Personal Data is collected for the following purposes and using the following services:<\/p>\n The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.<\/p>\n Google Analytics 4 is a web analysis service provided by Google Ireland Limited (\u201cGoogle\u201d). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. In Google Analytics 4, IP addresses are used at collection time and then discarded before Data is logged in any data center or server. Users can learn more by consulting\u00a0Google\u2019s official documentation<\/a>.<\/p>\n In order to understand Google’s use of Data, consult their\u00a0partner policy<\/a>\u00a0and their\u00a0Business Data page<\/a>.<\/p>\n<\/div>\n Personal Data processed: number of Users; session statistics; Trackers; Usage Data.<\/p>\n Place of processing: Ireland \u2013\u00a0Privacy Policy<\/a>\u00a0\u2013\u00a0Opt out<\/a>.<\/p>\n Category of Personal Information collected according to CCPA: internet information.<\/p>\n<\/div>\n<\/details>\n<\/li>\n Users that provided their phone number might be contacted for commercial or promotional purposes related to this Website, as well as for fulfilling support requests.<\/p>\n<\/div>\n Personal Data processed: phone number.<\/p>\n Category of Personal Information collected according to CCPA: identifiers.<\/p>\n This processing constitutes:<\/p>\n By completing the contact form with their information, the User authorises this Website to use these details to respond to the inquiries (like quotes, and any other requests).<\/p>\n<\/div>\n Personal Data processed: email address; first name; last name; phone number; various types of Data.<\/p>\n Category of Personal Information collected according to CCPA: identifiers.<\/p>\n This processing constitutes:<\/p>\n<\/div>\n<\/details>\n<\/li>\n This type of service allows you to view content hosted on external platforms directly from the pages of this Website and interact with them. Such services are often referred to as widgets, which are small elements placed on a website or app. They provide specific information or perform a particular function and often allow for user interaction. This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.<\/p>\n Google Fonts is a typeface visualisation service provided by Google Ireland Limited that allows this Website to incorporate content of this kind on its pages.<\/p>\n<\/div>\n Personal Data processed: Trackers; Usage Data.<\/p>\n Place of processing: Ireland \u2013\u00a0Privacy Policy<\/a>.<\/p>\n Category of Personal Information collected according to CCPA: internet information.<\/p>\n<\/div>\n<\/details>\n<\/li>\n This type of service allows interaction with social networks or other external platforms directly from the pages of this Website. The interaction and information obtained through this Website are always subject to the User\u2019s privacy settings for each social network. This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it. It is recommended to log out from the respective services in order to make sure that the processed data on this Website isn\u2019t being connected back to the User\u2019s profile.<\/p>\n The LinkedIn button and social widgets are services allowing interaction with the LinkedIn social network provided by LinkedIn Corporation.<\/p>\n<\/div>\n Personal Data processed: Trackers; Usage Data.<\/p>\n Place of processing: United States \u2013\u00a0Privacy Policy<\/a>\u00a0\u2013\u00a0Opt Out<\/a>.<\/p>\n Category of Personal Information collected according to CCPA: internet information.<\/p>\n<\/div>\n<\/details>\n<\/li>\n This type of service allows Users to interact with third-party live chat platforms directly from the pages of this Website, in order to contact and be contacted by this Website\u2018s support service. If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.<\/p>\n WhatsApp Business Chat widget is a service for interacting with the WhatsApp instant messaging app and platform provided by Meta Platforms Ireland Limited.<\/p>\n<\/div>\n Personal Data processed: answers to questions; contents of the email or message; Data communicated while using the service; date of the message; first name; last name; phone number; profile picture; sender of the message; time the message was sent; user content.<\/p>\n Place of processing: Ireland \u2013\u00a0Privacy Policy<\/a>.<\/p>\n Category of Personal Information collected according to CCPA: identifiers; internet information; sensorial information; inferred information.<\/p>\n<\/div>\n<\/details>\n<\/li>\n This type of service helps the Owner to manage the tags or scripts needed on this Website in a centralised fashion. This results in the Users’ Data flowing through these services, potentially resulting in the retention of this Data.<\/p>\n Google Tag Manager is a tag management service provided by Google LLC.<\/p>\n In order to understand Google’s use of Data, consult their\u00a0partner policy<\/a>\u00a0and their\u00a0Business Data page<\/a>.<\/p>\n<\/div>\n Personal Data processed: Trackers; Usage Data.<\/p>\n Place of processing: United States \u2013\u00a0Privacy Policy<\/a>.<\/p>\n Category of Personal Information collected according to CCPA: internet information.<\/p>\n This processing constitutes:<\/p>\n This Website uses Trackers. To learn more, Users may consult the\u00a0Cookie Policy<\/a>.<\/p>\n<\/div>\n The Owner may process Personal Data relating to Users if one of the following applies:<\/p>\n In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.<\/p>\n Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.<\/p>\n Therefore:<\/p>\n The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.<\/p>\n Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.<\/p>\n Users may exercise certain rights regarding their Data processed by the Owner.<\/p>\n In particular, Users have the right to do the following, to the extent permitted by law:<\/p>\n Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organisation governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.<\/p>\n If any such transfer takes place, Users can find out more by checking the relevant sections of this document or enquire with the Owner using the information provided in the contact section.<\/p>\n Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.<\/strong><\/p>\n Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.<\/strong><\/p>\n Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users\u2019 request, the Owner will inform them about those recipients.<\/p>\n This section applies to Users in Switzerland, and, for such Users, supersedes any other possibly divergent or conflicting information contained in the privacy policy.<\/p>\n Further details regarding the categories of Data processed, the purposes of processing, the categories of recipients of the personal data, if any, the retention period and further information about Personal Data can be found in\u00a0the section titled \u201cDetailed information on the processing of Personal Data\u201d within this document<\/strong>.<\/p>\n Users may exercise certain rights regarding their Data within the limits of law, including the following:<\/p>\n <\/p>\n Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible, providing Users with the information required by law.<\/p>\n<\/div>\n This section of the document integrates with and supplements the information contained in the rest of the privacy policy and is provided by the entity running this Website and, if the case may be, its parent, subsidiaries and affiliates (for the purposes of this section referred to collectively as \u201cwe\u201d, \u201cus\u201d, \u201cour\u201d). We can process your personal information solely if we have a legal basis for such processing. Legal bases are as follows:<\/p>\n <\/p>\n To find out more about the legal bases, you can contact us at any time using the contact details provided in this document.<\/p>\n To find out what categories of your personal information are processed, you can read the section titled \u201cDetailed information on the processing of Personal Data\u201d within this document.<\/p>\n To find out why we process your personal information, you can read the sections titled \u201cDetailed information on the processing of Personal Data\u201d and \u201cThe purposes of processing\u201d within this document.<\/p>\n You have the right to:<\/p>\n <\/p>\n You will never be discriminated against, or otherwise suffer any sort of detriment, if you exercise your rights.<\/p>\n You can file your express request to exercise your rights free from any charge, at any time, by using the contact details provided in this document, or via your legal representative.<\/p>\n We will strive to promptly respond to your requests. In the event that you file an\u00a0access<\/strong>\u00a0or personal information\u00a0processing confirmation<\/strong>\u00a0request, please make sure that you specify whether you\u2019d like your personal information to be delivered in electronic or printed form. In the event that you file a\u00a0rectification, deletion, anonymization or personal information blocking<\/strong>\u00a0request, we will make sure to immediately communicate your request to other parties with whom we have shared your personal information in order to enable such third parties to also comply with your request \u2013 except in cases where such communication is proven impossible or involves disproportionate effort on our side.<\/p>\n We are allowed to transfer your personal information outside of the Brazilian territory in the following cases:<\/p>\n <\/p>\n<\/div>\n This part of the document integrates with and supplements the information contained in the rest of the privacy policy and is provided by the business running this Website and, if the case may be, its parent, subsidiaries and affiliates (for the purposes of this section referred to collectively as \u201cwe\u201d, \u201cus\u201d, \u201cour\u201d).<\/p>\n The information contained in this section applies to all Users (Users are referred to below, simply as \u201cyou\u201d, \u201cyour\u201d, \u201cyours\u201d), who are residents in the following states:\u00a0California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Nevada, Delaware, Iowa, New Hampshire, New Jersey, Nebraska, Tennessee, Minnesota and Montana.<\/b><\/p>\n For such Users, this information supersedes any other possibly divergent or conflicting provisions contained in the privacy policy.<\/p>\n This part of the document uses the term Personal Information (and Sensitive Personal Information).<\/p>\n The following Notice at collection provides you with timely notice about the\u00a0categories of Personal Information collected or disclosed in the past 12 months<\/b>\u00a0so that you can exercise meaningful control over our use of that Information.<\/p>\n While such categorization of Personal Information is mainly based on California privacy laws, it can also be helpful for anyone who is not a California resident to get a general idea of what types of Personal Information are collected.<\/i><\/p>\n Personal Information collected or disclosed:<\/b>\u00a0phone number, first name, last name, email address, various types of Data, Data communicated while using the service, answers to questions, user content, profile picture, date of the message, time the message was sent, sender of the message<\/p>\n Sensitive Personal Information collected or disclosed \u2139\ufe0f:<\/b>\u00a0contents of the email or message<\/p>\n Purposes:<\/b><\/p>\n Retention period:<\/b>\u00a0for the time necessary to fulfill the purpose<\/p>\n<\/div>\n Sold or Shared \u2139\ufe0f:<\/b>\u00a0Yes<\/p>\n Targeted Advertising: \u2139\ufe0f:<\/b>\u00a0Yes<\/p>\n Third-parties:<\/b>\u00a0Meta Platforms Ireland Limited<\/p>\n Service providers or contractors:<\/b>\u00a0this Website<\/p>\n<\/div>\n<\/details>\n<\/li>\n Personal Information collected or disclosed:<\/b>\u00a0Usage Data, Trackers, number of Users, session statistics, first name, last name, phone number, Data communicated while using the service, answers to questions, user content, profile picture, date of the message, time the message was sent, sender of the message<\/p>\n Sensitive Personal Information collected or disclosed \u2139\ufe0f:<\/b>\u00a0contents of the email or message<\/p>\n Purposes:<\/b><\/p>\n Retention period:<\/b>\u00a0for the time necessary to fulfill the purpose<\/p>\n<\/div>\n Sold or Shared \u2139\ufe0f:<\/b>\u00a0Yes<\/p>\n Targeted Advertising: \u2139\ufe0f:<\/b>\u00a0Yes<\/p>\n Third-parties:<\/b>\u00a0Google LLC, Google Ireland Limited, LinkedIn Corporation, Meta Platforms Ireland Limited<\/p>\n<\/div>\n<\/details>\n<\/li>\n Personal Information collected or disclosed:<\/b>\u00a0first name, last name, phone number, Data communicated while using the service, answers to questions, user content, profile picture, date of the message, time the message was sent, sender of the message<\/p>\n Sensitive Personal Information collected or disclosed \u2139\ufe0f:<\/b>\u00a0contents of the email or message<\/p>\n Purposes:<\/b><\/p>\n Retention period:<\/b>\u00a0for the time necessary to fulfill the purpose<\/p>\n<\/div>\n Sold or Shared \u2139\ufe0f:<\/b>\u00a0Yes<\/p>\n Targeted Advertising: \u2139\ufe0f:<\/b>\u00a0Yes<\/p>\n Third-parties:<\/b>\u00a0Meta Platforms Ireland Limited<\/p>\n<\/div>\n<\/details>\n<\/li>\n Personal Information collected or disclosed:<\/b>\u00a0first name, last name, phone number, Data communicated while using the service, answers to questions, user content, profile picture, date of the message, time the message was sent, sender of the message<\/p>\n Sensitive Personal Information collected or disclosed \u2139\ufe0f:<\/b>\u00a0contents of the email or message<\/p>\n Purposes:<\/b><\/p>\n Retention period:<\/b>\u00a0for the time necessary to fulfill the purpose<\/p>\n<\/div>\n Sold or Shared \u2139\ufe0f:<\/b>\u00a0Yes<\/p>\n Targeted Advertising: \u2139\ufe0f:<\/b>\u00a0Yes<\/p>\n Third-parties:<\/b>\u00a0Meta Platforms Ireland Limited<\/p>\n<\/div>\n<\/details>\n<\/li>\n<\/ul>\n<\/div>\n \u2139\ufe0f You can read the definitions of these concepts inside the \u201cDefinitions and legal references section<\/a>\u201d of the privacy policy.<\/p>\n To know more about your rights in particular to opt out of certain processing activities and to limit the use of your sensitive personal information (\u201cLimit the Use of My Sensitive Personal Information\u201d) you can refer to the \u201cYour privacy rights under US state laws<\/a>\u201d section of our privacy policy.<\/b><\/p>\nOwner and Data Controller<\/h2>\n
Via Giusti 14, 20154 Milano
P.IVA 14226260967<\/p>\nTypes of Data collected<\/h2>\n
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.
Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies \u2013 or of other tracking tools \u2014 by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.<\/p>\nMode and place of processing the Data<\/h2>\n
Methods of processing<\/h3>\n
The Data processing is carried out using computers and\/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.<\/p>\nPlace<\/h3>\n
Retention time<\/h3>\n
The purposes of processing<\/h2>\n
Detailed information on the processing of Personal Data<\/h2>\n
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Analytics<\/h3>\n
Google Analytics 4 (Google Ireland Limited)<\/h4>\n
Contacting the User<\/h3>\n
Phone contact (this Website)<\/h4>\n
Contact form (this Website)<\/h4>\n
Displaying content from external platforms<\/h3>\n
Google Fonts (Google Ireland Limited)<\/h4>\n
Interaction with external social networks and platforms<\/h3>\n
LinkedIn button and social widgets (LinkedIn Corporation)<\/h4>\n
Interaction with live chat platforms<\/h3>\n
WhatsApp Business Chat widget (Meta Platforms Ireland Limited)<\/h4>\n
Tag management<\/h3>\n
Google Tag Manager (Google LLC)<\/h4>\n
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Cookie Policy<\/h2>\n
Further Information for Users<\/h2>\n
Legal basis of processing<\/h3>\n
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Further information about retention time<\/h3>\n
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The rights of Users based on the General Data Protection Regulation (GDPR)<\/h3>\n
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Details about the right to object to processing<\/h4>\n
How to exercise these rights<\/h4>\n
Further information for Users in Switzerland<\/h2>\n
The rights of Users according to the Swiss Federal Act on Data Protection<\/h3>\n
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How to exercise these rights<\/h4>\n
Further information for Users in Brazil<\/h2>\n
This section applies to all Users in Brazil (Users are referred to below, simply as \u201cyou\u201d, \u201cyour\u201d, \u201cyours\u201d), according to the “Lei Geral de Prote\u00e7\u00e3o de Dados” (the “LGPD”), and for such Users, it supersedes any other possibly divergent or conflicting information contained in the privacy policy.
This part of the document uses the term \u201cpersonal information\u201c as it is defined in the\u00a0LGPD<\/strong>.<\/p>\nThe grounds on which we process your personal information<\/h3>\n
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Categories of personal information processed<\/h3>\n
Why we process your personal information<\/h3>\n
Your Brazilian privacy rights, how to file a request and our response to your requests<\/h3>\n
Your Brazilian privacy rights<\/h4>\n
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How to file your request<\/h4>\n
How and when we will respond to your request<\/h4>\n
In any case, should it be impossible for us to do so, we\u2019ll make sure to communicate to you the factual or legal reasons that prevent us from immediately, or otherwise ever, complying with your requests. In cases where we are not processing your personal information, we will indicate to you the physical or legal person to whom you should address your requests, if we are in the position to do so.<\/p>\n
You will also need to let us know whether you want us to answer your request immediately, in which case we will answer in a simplified fashion, or if you need a complete disclosure instead.
In the latter case, we\u2019ll respond within 15 days from the time of your request, providing you with all the information on the origin of your personal information, confirmation on whether or not records exist, any criteria used for the processing and the purposes of the processing, while safeguarding our commercial and industrial secrets.<\/p>\nTransfer of personal information outside of Brazil permitted by the law<\/h3>\n
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Further information for Users in the United States<\/h2>\n
Notice at collection<\/h3>\n
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Identifiers<\/h3>\n
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Internet or other electronic network activity information<\/h3>\n
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Audio, electronic, visual, thermal, olfactory, or similar information<\/h3>\n
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Inferences drawn from other personal information<\/h3>\n
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